(generaltroubleshooting)=

# **Problembehandlung**

Informationen zur Behebung von Problemen findest Du auf vielen Seiten im Wiki. This page is a collection of links to help you find the information to solve your problem for various known issues.

Weitere nützliche Informationen können auch im [FAQ](../UsefulLinks/FAQ.md) stehen.

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(generaltroubleshooting-aaps-app)=

## **AAPS-App**

### **Erstellen & Update**

* [Verlorener Keystore](#troubleshooting_androidstudio-lost-keystore)
* [Fehlerbehebung Android Studio](TroubleshootingAndroidStudio)

### **Installation**

Es kann sein, dass Google Play Protect ein Warnung anzeigt, dass die App unsicher ist, für eine ältere Android-Version erstellt wurde und nicht die neuesten Datenschutz-Schutzmaßnahmen enthält.

Ignoriere sie: Weitere Details, Trotzdem installieren.

![Google Play Protect warning](../images/troubleshooting/InstallGPP.png)

### **Einstellungen**
* Profil

  !['Fehler: Basal ist nicht auf Stunden ausgerichtet'](../images/Screen_DifferentPump.png)

* [Daten kommen von einer anderen Pumpe.](#update30-failure-message-data-from-different-pump)

  ![Fehlermeldung: Daten aus verschiedenen Pumpen](../images/BasalNotAlignedToHours2.png)

* [Nightscout-Client (NSClient)](../GettingHelp/TroubleshootingNsClient.md)

### **Nutzung**
* [Fehlerhafte Kohlenhydrat-Werte (COB)](#CobCalculation-detection-of-wrong-cob-values)

   ![Fehler: Langsame KH-Aufnahme](../images/Calculator_SlowCarbAbsorption.png)

* [SMS-Befehle](#SMSCommands-troubleshooting)

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(generaltroubleshooting-bluetooth-related-issues)=


## **Bluetooth related issues**

For known issues with Bluetooth connections, dropouts of pump/pods, or activation and connection issues [Bluetooth Troubleshooting](../GettingHelp/BluetoothTroubleshooting.md)

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(generaltroubleshooting-android-related-issues)=

## **Android Related Issues**

### **Akku-Optimierung**

Android has implemented battery saving setting that are enabled by default. These settings automatically suspend/pause applications that are not required for the system to function to help conserve the amount of battery energy used by apps that don't always need to be running.

When this is enabled, it will very likely cause issue for **AAPS** and other supporting apps like **xDrip+**.

It's important to ensure that you have disabled Battery Optimization to ensure **AAPS** and other supporting apps remain active all the time.

Depending on your phone model and make there may be more than one location and setting which needs to have this disabled.

***NOTE:** Follow the steps below to Disable Battery Optimization for the Bluetooth service if your phone has this option, the same steps can be used to disable for **AAPS** and other apps, however the screenshots will only show how to do this for the Bluetooth service.*

#### **Pixel Smartphones (unverändertes Android)**

* Go to the Android settings, select "Apps".

  ![Android-Einstellungen > Apps](../images/troubleshooting/pixel/01_androidsettings.png)

* Wähle 'alle Apps anzeigen' aus.

  ![Alle Apps anzeigen](../images/troubleshooting/pixel/02_apps.png)

* Im Menü auf der rechten Seite wähle 'Systemanwendungen anzeigen'.

  ![Systemanwendungen anzeigen](../images/troubleshooting/pixel/03_allapps.png)

* Such nun nach der 'Bluetooth'-App.

  ![Bluetooth-App](../images/troubleshooting/pixel/03_bluetooth.png)

* Tippe unter 'Akkunutzung verwalten' auf 'Nicht optimiert'.

  ![Bluetooth Akku-Optimierung](../images/troubleshooting/pixel/04_btunrestricted.png)


#### **Samsung Smartphones**

* Gehe zu Einstellungen > Apps

* Klicke auf das 'Filtern und Sortieren'-Icon (1) und aktiviere 'Systemanwendungen anzeigen' (2).

  ![App-Filter](../images/troubleshooting/samsung/Samsung01_Apps.png)

  ![Systemanwendungen anzeigen](../images/troubleshooting/samsung/Samsung02_ShowSystemApps.png)

* Wähle jetzt die 'Bluetooth'-App aus, um die Einstellungen anzuzeigen.

  ![Bluetooth-App](../images/troubleshooting/samsung/Samsung03_BtApp.png)

* Tippe auf 'Akku'.

  ![Akku](../images/troubleshooting/samsung/Samsung04_Battery.png)

* Aktiviere 'Nicht eingeschränkt'.

  ![Nicht eingeschränkt](../images/troubleshooting/samsung/Samsung05_NotOptimized.png)

#### **Huawei phones**

See this guide for [Huawei bluetooth & battery optimization](../CompatiblePhones/Huawei.md)

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(generaltroubleshooting-cgm)=

## **Continious Glucose Monitor (CGM)**

Useful links to known issues and steps to resolve for CGMs.

* [Allgemein](#general-cgm-troubleshooting)
* [Dexcom G6](#DexcomG6-troubleshooting-g6)
* [Libre 3](#libre3-experiences-and-troubleshooting)
* [xDrip - fehlende CGM Daten](#xdrip-identify-receiver)
* [xDrip - Dexcom Problembehandlung](#xdrip-troubleshooting-dexcom-g5-g6-and-xdrip)

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(generaltroubleshooting-pumps)=

## **Pumpen**

Useful links to known issues and steps to resolve for Pumps

* [Dana RS](#DanaRS-Insulin-Pump-dana-rs-specific-errors)
* [Accu-Chek Combo allgemein](../CompatiblePumps/Accu-Chek-Combo-Tips-for-Basic-usage.md)
* [Accu-Chek Insight](#Accu-Chek-Insight-Pump-insight-specific-errors)
* [Medtronic + RileyLink](#MedtronicPump-what-to-do-if-i-loose-connection-to-rileylink-and-or-pump)

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(generaltroubleshooting-phones)=

## **Smartphones**

Useful links to known issues and steps to resolve for Phones

* [List of tested phone and device setups](https://docs.google.com/spreadsheets/u/1/d/e/2PACX-1vScCNaIguEZVTVFAgpv1kXHdsHl3fs6xT6RB2Z1CeVJ561AvvqGwxMhlmSHk4J056gMCAQE02sAWJvT/pubhtml?gid=683363241&single=true)
* [Unihertz Jelly](../CompatiblePhones/Jelly.md)
* [Huawei Bluetooth & Optimierung der Akkulaufzeit](../CompatiblePhones/Huawei.md)

(generaltroubleshooting-smartwatches)=

## Smartwatches

Useful links to known issues and steps to resolve for Smartwatches

* [Fehlerbehebung der Wear App](#Watchfaces-troubleshooting-the-wear-app)