(generaltroubleshooting)=

# **Устранение неполадок**

Много информации об устранении неполадок можно найти на страницах этого документа. This page is a collection of links to help you find the information to solve your problem for various known issues.

Дополнительную полезную информацию можно найти в разделе [Часто задаваемые вопросы](../UsefulLinks/FAQ.md).

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(generaltroubleshooting-aaps-app)=

## **Приложение AAPS**

### **Сборка и обновление**

* [Потеряно хранилище ключей](#troubleshooting_androidstudio-lost-keystore)
* [Устранение неполадок Android Studio](TroubleshootingAndroidStudio)

### **Installing**

You may see a Google Play Protect warning that the app is unsafe, was built for older Android versions and doesn't include latest privacy protections.

Ignore it: More details, Install anyway.

![Google Play Protect warning](../images/troubleshooting/InstallGPP.png)

### **Настройки**
* Profile

  ![Ошибка: Базал не выровнен по часам](../images/Screen_DifferentPump.png)

* [Помпа - данные с разных помп](#update30-failure-message-data-from-different-pump)

  ![Сообщение об ошибке: данные с другой помпы](../images/BasalNotAlignedToHours2.png)

* [Клиент Nightscout](../GettingHelp/TroubleshootingNsClient.md)

### **Применение**
* [Неверные значения углеводов](#CobCalculation-detection-of-wrong-cob-values)

   ![Ошибка: Медленное поглощение углеводов](../images/Calculator_SlowCarbAbsorption.png)

* [SMS-команды](#SMSCommands-troubleshooting)

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## **Bluetooth related issues**

For known issues with Bluetooth connections, dropouts of pump/pods, or activation and connection issues [Bluetooth Troubleshooting](../GettingHelp/BluetoothTroubleshooting.md)

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## **Android Related Issues**

### **Battery optimization**

Android has implemented battery saving setting that are enabled by default. These settings automatically suspend/pause applications that are not required for the system to function to help conserve the amount of battery energy used by apps that don't always need to be running.

When this is enabled, it will very likely cause issue for **AAPS** and other supporting apps like **xDrip+**.

It's important to ensure that you have disabled Battery Optimization to ensure **AAPS** and other supporting apps remain active all the time.

Depending on your phone model and make there may be more than one location and setting which needs to have this disabled.

***NOTE:** Follow the steps below to Disable Battery Optimization for the Bluetooth service if your phone has this option, the same steps can be used to disable for **AAPS** and other apps, however the screenshots will only show how to do this for the Bluetooth service.*

#### **Pixel phones (stock Android)**

* Go to the Android settings, select "Apps".

  ![Настройки Android¦приложений](../images/troubleshooting/pixel/01_androidsettings.png)

* Выберите "Просмотреть все приложения"

  ![Просмотреть все приложения](../images/troubleshooting/pixel/02_apps.png)

* В меню справа выберите "Показать системные приложения".

  ![Показать системные приложения](../images/troubleshooting/pixel/03_allapps.png)

* Теперь найдите и выберите приложение "Bluetooth".

  ![Приложение Bluetooth](../images/troubleshooting/pixel/03_bluetooth.png)

* Нажмите кнопку "Использование батареи приложением" и выберите "Не оптимизировать".

  ![Оптимизация батареи BT](../images/troubleshooting/pixel/04_btunrestricted.png)


#### **Телефоны Samsung**

* Перейдите в настройки Android и выберите "Приложения"

* На значке, который вроде бы изменяет алгоритм сортировки (1), выберите "Показать системные приложения" (2).

  ![Фильтр приложений](../images/troubleshooting/samsung/Samsung01_Apps.png)

  ![Показать системные приложения](../images/troubleshooting/samsung/Samsung02_ShowSystemApps.png)

* Теперь найдите приложение bluetooth и выберите его для просмотра настроек.

  ![Приложение Bluetooth](../images/troubleshooting/samsung/Samsung03_BtApp.png)

* Выберите "Батарея".

  ![Батарея](../images/troubleshooting/samsung/Samsung04_Battery.png)

* Установите на "Не оптимизировать"

  ![Оптимизация отключена](../images/troubleshooting/samsung/Samsung05_NotOptimized.png)

#### **Huawei phones**

See this guide for [Huawei bluetooth & battery optimization](../CompatiblePhones/Huawei.md)

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(generaltroubleshooting-cgm)=

## **Continious Glucose Monitor (CGM)**

Useful links to known issues and steps to resolve for CGMs.

* [General](#general-cgm-troubleshooting)
* [Dexcom G6](#DexcomG6-troubleshooting-g6)
* [Libre 3](#libre3-experiences-and-troubleshooting)
* [xDrip - нет данных CGM](#xdrip-identify-receiver)
* [xDrip - Устранение неполадок Dexcom](#xdrip-troubleshooting-dexcom-g5-g6-and-xdrip)

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(generaltroubleshooting-pumps)=

## **Помпы**

Useful links to known issues and steps to resolve for Pumps

* [DanaRS](#DanaRS-Insulin-Pump-dana-rs-specific-errors)
* [Accu-Chek Combo общее](../CompatiblePumps/Accu-Chek-Combo-Tips-for-Basic-usage.md)
* [Accu-Chek Insight](#Accu-Chek-Insight-Pump-insight-specific-errors)
* [Medtronic + RileyLink](#MedtronicPump-what-to-do-if-i-loose-connection-to-rileylink-and-or-pump)

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(generaltroubleshooting-phones)=

## **Телефоны**

Useful links to known issues and steps to resolve for Phones

* [List of tested phone and device setups](https://docs.google.com/spreadsheets/u/1/d/e/2PACX-1vScCNaIguEZVTVFAgpv1kXHdsHl3fs6xT6RB2Z1CeVJ561AvvqGwxMhlmSHk4J056gMCAQE02sAWJvT/pubhtml?gid=683363241&single=true)
* [Jelly](../CompatiblePhones/Jelly.md)
* [Huawei bluetooth & оптимизация батареи](../CompatiblePhones/Huawei.md)

(generaltroubleshooting-smartwatches)=

## Смарт-часы

Useful links to known issues and steps to resolve for Smartwatches

* [Устранение неполадок в приложении Wear](#Watchfaces-troubleshooting-the-wear-app)