Troubleshooting
You can find troubleshooting info on many pages in the wiki. This page is a collection of links to help you find the information to solve your problem for various known issues.
Additional useful information might also be available in the FAQ.
AAPS app
Building & updating
Installing
You may see a Google Play Protect warning that the app is unsafe, was built for older Android versions and doesn’t include latest privacy protections.
Ignore it: More details, Install anyway.
Settings
Usage
Android Related Issues
Battery optimization
Android has implemented battery saving setting that are enabled by default. These settings automatically suspend/pause applications that are not required for the system to function to help conserve the amount of battery energy used by apps that don’t always need to be running.
When this is enabled, it will very likely cause issue for AAPS and other supporting apps like xDrip+.
It’s important to ensure that you have disabled Battery Optimization to ensure AAPS and other supporting apps remain active all the time.
Depending on your phone model and make there may be more than one location and setting which needs to have this disabled.
NOTE: Follow the steps below to Disable Battery Optimization for the Bluetooth service if your phone has this option, the same steps can be used to disable for AAPS and other apps, however the screenshots will only show how to do this for the Bluetooth service.
Pixel phones (stock Android)
Go to the Android settings, select “Apps”.
Select “See all apps”
On the menu on the right, select “Show system” apps.
Now search and select the app “Bluetooth”.
Click the “App battery usage” and select “Not optimized”.
Samsung phones
Go to the android settings, select “Apps”
On the icon that supposedly changes the sorting algorithm (1), select “Show system apps” (2).
Now search the bluetooth app and select it to see its settings.
Select “battery”.
Set it to “Not optimized”
Huawei phones
See this guide for Huawei bluetooth & battery optimization
Continious Glucose Monitor (CGM)
Useful links to known issues and steps to resolve for CGMs.
Pumps
Useful links to known issues and steps to resolve for Pumps
Phones
Useful links to known issues and steps to resolve for Phones
Smartwatches
Useful links to known issues and steps to resolve for Smartwatches